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Welcome to our Frequently Asked Questions page  

Do you have to be a member to rent through you  ?

Absolutely not anyone can rent through us and enjoy great savings

Are the prices based on season ?

No the prices do not go up during high season


 Where is the resort located ?

Lifestyle Holidays Vacation Club  is located on the north coast of the island known as Cofresi Beach .  

Can you give me driving directions to Lifestyle Haciendia Resort from Santiago

Yes In terms of directions, take Av Bartolome Colon to highway  5 or highway  from Santiago to Puerto Plata  take highway 5 to left or west . resort will be on right. Here is a link to a driving map of the area   CLICK HERE

Here is the resorts address and Phone numbers if you get lost

Lifestyle Holidays Vacation Club

Hacienda Resorts
Torre 1, Columbus Plaza
Playa Cofresi
Puerto Plata, Dominican Republic

Phone: (+1) 809 970 3653
            (+1) 809 970 3654


What credit cards are accepted when we arrive for the all inclusive fees?

They accept all major credit and debit cards, including Discover Card. We also accept American dollars, Dominican Pesos and American Express Travelers Cheques.

 When and how do we get the free Ocean World tickets ? 

When you get to your room you simply call VIP services from the house phone and request them for the date you want to go. Normally you request them 1 to 2  day's  in advance of when you want to go. They will give you a time to be at the Tropical Reception area for ticket pick up and transport to Ocean World or you can go by VIP services located bottom floor in Lifestyles Tower    

 How  do we get to the resort from the airport ?

 Normally you will fly into POP Puerto Plata International Airport. From there it is aprox. 30 min drive by automobile.  Your transportation will be provided to you free of charge to and from POP airport. A shuttle van will waiting at the airport for you.   After you pass through  Customs and Immigration Area you will enter the Luggage Pickup Area. Get your luggage and proceed outside the terminal building. Look for a transportation host he or she will have a  "Name Sign" with my last name and your family name on it . You will be taken directly to your resort, please let the driver know that you need VIP check in. At the end of your vacation you will also be taken back to the airport for your trip back home at no charge 2 days prior to departure you use house phone to call VIP services and give them your return flight info so they can make the nessary arangements for your return to the airport . Also during your vacation, you will have the use of the shuttle service provided at no cost to you through out the resort and to Ocean World and Ocean World Casino. If you book any tours while at the resort transportation is also provided. You can also fly into  Santiago (STI) but the travel time is about 1 ½ hours to the resort. Also there is additional charge for taxi service from (STI) 

If for some reason you miss your flight and arrive at a different time. Simply get any taxi from airport have taxi take you to resort get a receipt from driver give it to check in clerk and your taxi ride will be refunded to you. 

What is the best airlines to travel through and which is cheapest ? 

Well thats complicated it all depends on just where you live, often there are multiple carriers. I try to find the flights with shortest travel times I don't like to switch flights anymore than I have to I have put a air flight info page up to help you find flights (here)  I have also found the prices go up and down quite a lot if you look on Wendsday morning you will normally find the lowest prices on our last trip I was able to save $100.00 per ticket this way.

 Are all the villas the same ?

Absolutely Not, in fact they are all different. Use mouse to click on picture below to view a few other villa photos. Feel free to browse our photobucket albums you will find lots of pictures and video from the Dominican Republic there. 


click to view villa pictures

 Will we get a golf cart to use like i have seen in pictures

Absolutely YES our guest will get a golf cart to use with a stay in a Villa at no charge . We have seen some owners charge for a golf cart we do not. Through us the golf cart is free the resort will fill the gas tank as needed at no charge also.  Besides a golf cart you also receive one  Free round of golf per person per stay at the 9-hole Los Mangos Executive Golf Course in Costatambar with transportation to and from the course included

  What If I book the villa and only have 2 or 4 people in my party, will I have to share the villa?


No, the villa is yours for the week. There is no charge for under occupancy.

 What if I want to stay more than 1 week or less than 1 week ?

No problem you can stay any number of days you want we will simply adjust price to a daily rate

Are there beach towels available or do we need to bring them

The resort supplies beach towels , leave yours at home. They now have a card system where you get cards at check in and you turn in the card for beach towels , then when you are done with the towels you turn in the towels and they give you card back .  

 What is included in the All-Inclusive?

24 hours food and beverage available.   All meals (private breakfast in villa, and lunch and dinner available in several restaurants at your choice)      A la Carte dining at 7 specialty restaurants,  reservation required,    Daytime and late snacks.    Alcoholic and non-alcoholic drinks, including beer, spirits, cocktails, house wine with meals,  juices and soft drinks available from 8 bars.    Daily activities program.   Introductory scuba lesson in pool.   Non-motorized watersports.  Gym , Night entertainment Amphitheater with shows Admission to Disco (drinks not included inside of disco)  Kid’s Club ,  Tennis daytime,   Use of bicycles,   Privileged use of all restaurants,   bars and facilities at Lifestyle Tropical Beach Resort & Spa,  and Lifestyle Crown Residence Suites.   Shuttle service in resorts Los Mangos Executive Golf Course: 9 hole green fee or half hour tour clinic per stay this is not a great golf course but it is fun .    Our guest each get Free one day Admission to Ocean World Adventure Park,  Casino & Marina and to Las Vegas style,“Bravissimo Show”.  This all-inclusive fee is payable when you arrive at the resort you do not pay us the all-inclusive fees .

 What's the benefit of being a VIP guest of Shareholder Member member ?

All our guest no matter which accommodations you chose will have VIP privileges throughout the resort.

You gain access to all VIP areas of the resort

VIP World Complex

VIP  Restaurants

VIP Cafe and VIP bars serving top international branded beers, liquors, spirits, wines and Champagne, cocktails etc

VIP members only lounge area in disco ( cash bar only the disco is the only place in the resort that you would pay for a alcoholic beverage )

Our guest get  bottles of premium alcohol delivered to your suite or villa


Free Internet access in Villas reception and free Internet access with your Laptop available at VIP World, sports bar and in Vip Tower area


Free  transfers to and from Puerto Plata International Airport ( POP )

You get 30% off all regular priced treatments at the Metamorphosis SPA

Priority booking of specialty restaurants

Invitations to all VIP party nights with resident entertainer(s), dancers, elaborate buffet, fireworks (every Sunday)

Exclusive members only excursions (fees apply)

 Free round of golf one per person per stay at the 9-hole Laos Mangos Executive Golf Course in Costatambar with transportation to and from the course included. This is not a great golf course but it can be fun. If you want really nice courses they are available through the excursion shop

Non-motorized water sports including windsurfing, kayaks, boogie boards & snorkeling

Use of fitness center

FREE Intro scuba lessons in main pool

GOLF CART   yes you get the use of a golf cart ( at no additional charge ) with your stay in a Villa as our guest. ( one cart per Villa booking )

FREE Ocean World Tickets
You and your traveling guests will receive FREE Ocean World Tickets, Tickets are valued at $55.00 each this can add up to substantial savings    Enjoy this fabulous benefit  for our guests who stay in the villas or penthouses, apartments, suites , and Jr suites. No matter which accommodations you choose you will recieve free ocean world tickets.

 Will there be internet service in the villa?

Some Villas have Internet access, but most do not.  Internet access is available in the VIP Reservation Area where they have 2 computers that Vip guest can use for free. There is also free high speed wireless is available to you in VIP World and VIP Cafe where you can sit and have a drink at a private table and stay connected.
       
   

 Does the resort offer child care ?

Yes and  can be arranged at any time while at the resort.

Children's playground area

Supervised Kid’s Club open daily from 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM

Daily activities program for children 3 to 12 years old

Children’s pools

Mini-Disco

Your children are very welcome at resort,  they will love having a private pool with a villa stay,  they will also love the sunday night Beach Party with live band and show with fireworks.  A free day at Ocean World is a must for the whole family, bring swim suits on this one because they will want to play in the many swimming areas within the park. They will also want to spend many hours playing in the VIP beach area.  Click either photo below to go to our Kids Club Page

Click to view Kids Club page
Children sections in all pools Click to view Kids Club page
click to view Kids Club page
Supervised children's club with daily activities program
for ages 3-12 open from 9am to 5 pm click to view Kids Club page

 Does the resort have a crib or a highchair we can use

Yes they do, just let us know what you need and how many you require at booking so we can make the request for you


 Are there any other or hidden Fees ?


There are no hidden fees with the resort, You simply rent from the owner, pay the All-Inclusive fee upon arrival at the VIP reservation desk. You will have your airfare . And you will pay a entry  fee  ( Tax ) of $10.00 payable  to Dominican Republic Customs at the airport when you arrive.
  

 Is the resort a Timeshare where I have to attend a presentation ?

NO    It is a resort that is part of a Vacation Club . There is a sales office there that gives tours if you want to take a tour feel free to do so , If you don't  than don't. We are the members and you are our guest you are not required to attend a sales presentation.

 I see that the all-inclusive fees are $85.00 in the villas now and we are going next year will the fees change and cost more when we go?

NO once you book a stay your fees are locked in at time of booking.

 Will we be given a Villa number at time of booking ?

No the resort assigns villa number at time you check in. There are many factors that the resort has to contend with when assigning villas. just a few would be maintenance, special needs, and restorations. If you have a specific villa that you would like to get just let us know and we will put in a request for it, there is no guarantee that they will be able to honor the request but they will make every effort to do so if possible.   

Is the villa size guaranteed ?

The accommodation size is guaranteed. Normally you will be given the size villa you book however it could happen that someone extends their stay or a large villa becomes unavailable . In such a case you would be given 2 villas in sizes to meet your parties needs.  This however would be rare. 

  Are there any adventure trips, we can due while we are at the resort ?

Absolutely YES there is a Excursion Shop located within the resort. They can arrange a wide verity of daily trips. If you want any input on the trips just e-mail us.
We have taken many and can give you an idea just what to expect on them. Click the picture below its a link to the Lifestyle Tour page, there you will find videos of the trips

Link to Excursion Shop


 How will we find our pick up person at airport ?

After you pick up your baggage you will exit terminal look to your left just as you go out the doors you will see several people there with white tee shirts on with the Lifestyles logo on the one of them will be holding a sign with your name on it. Below is a airport picture if you click on it it will be enlarged in a new window

Click to enlarge in new window

 We would like to know where the suites are located on the resort do you have a map ?

Click on map to enlarge Yes click on map to enlarge in new window

 

 What if I am traveling alone and meet someone and want them to join me at resort ? 

No problem the all-inclusive daily rate will be payable upon entry. This rate applies between the hours of 10am-6pm for a day pass, or 6pm-11pm for a evening pass. However if a guest is brought in late at night a there may be a additional charge .

 Question I am just wondering what the legal drinking age in the Dominican republic is?

Answer The official legal age is 18 years old . 


 What are the Entry and Exit requirements for the Dominican Republic?

For U.S. citizens must have a valid passport for travel to the Dominican Republic. Canadian citizens, a valid passport, or a birth certificate, Certificate of Naturalization or Certificate of Citizenship, along with photo identification, are required for both entry and exit.  For  Canadians or other nationalities that will be flying to the Dominican Republic via the United States a valid pasport is also required.  All tourists must purchase a visa/tourist card at a cost of $10.00 U.S. to enter the Dominican Republic. Canadian travellers are provided with this visa/tourist card before leaving Canada. Visitors who do not obtain a visa/tourist card prior to entry must purchase one at the airport when they arrive in the Dominican Republic. See

There is a departure tax of $20.00 U.S. per person. Canadian or other foreign currencies are not accepted for the departure tax. Some airlines include this tax in your ticket price so check with your airlines.

When children travel to the Dominican Republic with only one parent, or with non-parents, they do not require any special letter of authorization, as long as they leave the DR with the same people they arrived with. (Note that it had previously been indicated that minors traveling with only one parent or non-parents had to have a letter of authorization legalized by the Dominican Consulate. This in fact pertains only to Dominican minors under 18, not to foreign travelers.) I would suggest it is probably a good idea to get something in writing signed by the parent(s) just in case there are any questions.

Children should have their own passport when traveling alone or with non-parents. Birth certificates are only acceptable when traveling with one or both parents and a child is under 13. Children over 13 need a student card along with the birth certificate as photo ID, or a passport. (U.S. citizens or other nationalities flying from the United States will require a passport)

Note: If a minor child is not leaving the Dominican Republic with the same people they arrived with, the parents or legal guardians must provide to the new companion, a letter of consent, legalized at the nearest Dominican Republic Consulate to the parents' residence.

If any further clarification is needed, please contact your nearest Dominican Consulate. You should also verify to see if there are any other requirements of the airline in order to board from your country of origin.

 What is the average weather and water temp .like in the DR

Average Water Temperature:   Summer - 83 deg     Winter -  78 deg

Average High is 87 deg in Fahrenheit
Average Low is 73 deg in Fahrenheit

Generally, the temperatures are hot during the day. Many of the days are a mixture of sun and clouds, the clouds being a welcome relief from the hot sun.  January is the coldest month, and August is the hottest month of the year . There is no real rainy season in the Dominican Republic how ever some say it rains more often in November and December than other months , it can rain at any time during the year as is such anywhere. Much of the time the rain occurs overnight or as a brief afternoon shower.

Current Weather in Puerto Plata

 How can we verify your membership ? 

You can contact resort at    Lifestyle Holidays Vacation Club   customer service phone number (809) 970 – 3654 from Monday to Friday between the hours of 9am and 6pm.  Our member number SH 0134 or e-mail      cs-office28@lifestyleholidaysvc.com Lifestyle Holidays Vacation Club

Hacienda Resorts
Torre 1, Columbus Plaza
Playa Cofresi
Puerto Plata, Dominican Republic

Phone: (+1) 809 970 3653
            (+1) 809 970 3654

Fax: (+1) 809 970 7465

 What clothing and misc Items should I pack ?

Due to the Dominican Republic's warm, tropical climate, not a lot if you're visiting one of the coastal destinations! Lightweight material shorts, t-shirts, tank tops, bathing suits and sandals are the standard - certainly for during the day. Light pants and jackets are recommended for the evenings, or if you'll be visiting the mountains, especially in the winter months where the temperatures can cool down at night. As the norm for vacation destinations, people tend to dress a little less casually to go out for dinner or to bars, clubs or casinos. Higher end resorts, restaurants and bars, may have a dress code with more specific requirements. Dominicans tend to dress more formally than North Americans. If you are spending time in a larger city, it is recommended to have a nice set of clothing for going out in the evening. A light rain jacket (and/or umbrella) is useful to have in the event of rain showers. If you plan to participate in sporting or adventure activities, such as tennis or horseback riding, a pair of runners/sneakers will definitely be useful to have.
The following items are 'recommended' to bring from home. In the event you forget certain items, most Dominican Republic tourism destinations will probably sell most of what you might need, but items may/many not be priced higher than if they were purchased in your home country.

Clothing   Bathing/swim suit(s) Shorts Tank tops & T-shirts Hat(s) for sun protection Long pants (for cooler weather and/or protection from mosquitoes) Light jacket, sweater or sweatshirt (for cooler weather) Light rain jacket and/or umbrella

Shoes   Comfortable & breathable shoes for walking around Sandals/flip-flops to wear on the beach Dress shoes for evenings out Runners/trainers for sports activities

Toiletries     Soap, shampoo & conditioner Toothpaste & toothbrush Waterproof sunscreen/sun block with a high sun protection factor (SPF) SPF lip protection Moisturizer First aid supplies: pain reliever, upset stomach medicine, Band-aids, etc. Any prescription medicines you may need Mosquito/bug repellent Razor/shaving kit Nail clippers/nail file Comb/brush Small hand mirror Towel Extra contact lenses & lens solution (if applicable)

Other Pack a carry-on bag with your necessary items in case your luggage is delayed or lost Passport/Identification (and photocopy of each kept a separate place) Driver's license (and photocopy) if you plan on renting a vehicle Money/Traveler's Checks  Travel medical insurance .  Camera & rolls of film 110 Volts to 220 Volts adaptor (The Dominican Republic has has a 110 Volts / 60 Hertz system. Visitors from Europe who need to use their electronic equipment such as a battery charger should bring their voltage adaptor) Sunglasses Earplugs (if you are a light sleeper) Spanish-English (or your language) dictionary.

 Is there shopping in Puerto Plata where we can find local things ?

There are shopping excursion trips or you can go on your own. You can spend lots of time shopping at carribean street,  The sreet is situated in between the Bachata & Merengue hotels, Be sure to  haggle you should be able to get  at least 25% off the asking price, walk away and you will be called back to pay the price you just offered. 
You can also hire a cab and go into PP to the Hatian village or the Mercado with local wares at far better prices. In the Hatian village you can buy the items from the local artists/carvers them selves. And Bargin away. You sould pay less the 50% of the original price and at least 25% less then shopping in a tourist joint.
Or take the cab to Sosua and Cabarete with lots of local shops, restaurants and bars. In Cabarete stop at the liquidation center (Center of town on the South side away from the ocean side of the street.

 What about tipping and taxes in the Dominican Republic ?

Officially There is a 16% sales tax (ITBIS) businesses charge for the sale of their products and/or services. By law, particular establishments, for example hotels and restaurants, are also able to add a 10% service charge. Some businesses include this tax and any service charges in their prices, but some do not, so it would be wise to ask before making your purchase. Many times even if there is a 10% service charge added to your bill, this amount is not provided to the staff that provided you the service. If you feel the service you received deserves extra recognition, it will certainly be appreciated as hourly wages are quite low. The average is about 10% of the total cost of the service for restaurants. For baggage handlers at airports, taxi drivers, hotel cleaning staff, etc., use your own discretion based on the service they provide you.  Unofficially most small vendors don't charge tax when you pay in cash so it is advisable to bring plenty of small denomination 1 and 5 dollar bills.

 The Resort looks beautiful do they have wedding packages ?

Click to view DR wedding requirements Yes    they have a wedding planner and several packages. The resort also makes for a wonderful Honeymoon location.  Imagine a newly wed couple staying in one of the  private villas.  Click link  Wedding Picture to view Dominican Republic wedding requirements.  We can put you in touch with the wedding planner for complete resort Info and packages here is her e-mail address jannett.zacarias@hacienda-resorts.com

 Can I bring back alcohol for my personal use or as a gift?

Yes heres  Us Customes regulations

Generally, one liter per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. See our publication, "Know Before You Go" for additional information.
Additional quantities may be entered, although they will be subject to duty and IRS taxes.
Duty is generally 3% of value and the IRS excise tax is generally between 21-31cents per 750ml bottle of wine, 67 cents/champaigne, and $2.14/ hard liquor.
It is not legal for travelers under the age of 21 to import alcohol - even as a gift.
The total amount of alcohol you may enter the country with is primarily determined by the laws of the state where you will arrive back into the U.S. Each state's ABC board (or equivalent ) sets the amount of alcohol a person may bring into the state without a license or permit from that state. Travelers must check with the appropriate state ABC board, as the amounts vary from state to state. We regret that we are unable to provide this information, but CBP staff is not able to maintain information about each of the 50 State's various requirements.
There is no federal limit on the amount of alcohol a traveler may import into the U.S. for personal use, however, large quantities might raise the suspicion that the importation is for commercial purposes, and a CBP officer could require the importer to obtain an TTB import license (which is required for all commercial importations) before releasing it. If you do intend to travel with a large quantity of alcohol, we suggest you contact the entry branch of the port you will be entering the country through to discuss your situation in advance.
Duty rates on alcoholic beverages can be obtained in Chapter 22, "Beverages, Spirits and Vinegar," in the Harmonized Tariff Schedule. Alcoholic beverages purchased in duty-free shops are subject to duty when you bring them with you into the United States.

Link  Want some domestic Dominican Rum Info

Your questions really help us with this section so please ask away, we want to provide relevant info to our visitors and your input is vital to this goal.